Adams Van Lines is a booking agent who reserves truck space with a carrier for a customer’s shipment. This company understands the need to be professional in offering cross-country moving services due to the stress that can be involved and the amount of paperwork and legal compliance required before the service can be rendered.
Adams Van Lines
Verified Company Reviews
They are different
Adams Van Lines is very well reputed as a moving company. So I had to hire them for my last move. Their quote was absolutely unbeatable. Their customer service was really good. They helped me out with a superb quote. The movers were the best part about the company. They took no time in packing up my apartment. The delivery was made on time and all of my valuables travelled excellently. I can certainly recommend them to everyone.
I got a recommendation from a friend to book Adams Van Lines. He recommended 3 people thankfully because it would have taken longer with 2. Everything was very clear and there were no surprises on the quote vs the actual move.
We used them again and they were just as awesome as last time. Thank you for being on time, efficient, and making our move as stress free as possible.
My personal belongings are 12 business days past due per the contract I’ve signed with the broker. I am under the suspicion they are stolen/lost. Adam’s Van Lines is the broker in this situation. Per the contract, and a confirmation in an email exchange, my personal items were to be delivered 3-21 business days. As of 9/16/2020, the items are 12 business days past due. The Adam’s Van Lines salesman explained that his company only hires 4+ star rated carriers. I just went through the 50 most recent google reviews on the carrier that they provided, True State Moving Services Inc, and all 50 reviews are a 1 star rating. Adam’s Van Lines never told us who the carrier would be up until the delivery pick up date. It makes me question if Adam’s Van Lines performed necessary due diligence on True State. I’ve already filed a separate complaint against True State. On 7/30/2020, True State sent two men to pick up my household belongings. The household items consisted of a queen bed, bed frame, 2 nightstands, 1 dresser with mirror back, 1 makeup desk, 1 8ft x 10ft rug, a 50inch tv, tv stand, sectional couch, mail table, computer desk, 3 office chairs, kitchen items (pots, pans, silverware, blender), 2 closets worth of clothes, 2 golf bags with golf clubs, and invaluable personal items (40+ snow globes, family pictures, etc). In mid August (~10 business days after 1st date available for delivery), I attempted to contact the Adam’s Van Lines customer service team to get an update on the delivery. The call went to voicemail time after time again during business hours. After realizing that wasn’t working, I contacted the sales team who would instantly transfer me over to the customer service team. The customer service rep, Alyssa Rugarcia, was never able to provide an update and would consistently say that she would call back but never did. I’ve attached my contract and email exchange below. At this point, the goods are 11 business days past due and I assume that my belongings are lost or stolen.
I desire Adam’s Van Lines to force True State to deliver my personal belongings ASAP with full reimbursement for the final payment of $1143.88, if they actually possess my belongings. If my belongings are lost, I desire that Adam’s Van Lines fully reimburses me for the deposit payment ($1027.32), second payment ($1144.00), and a full reimbursement for my personal belongings which I will value if they are in fact stolen or lost. An estimate of my personal belongings is $10,000+, not to mention all the invaluable personal items that I will never get back.
21 days late and still waiting for our items!!!
Contract violations, holding items hostage We hired Adams Van lines to pick up our items in California. without our knowledge, they subcontracted out our contract to Move Van Lines . When the movers showed up they tried to over double the charge for us to use our debit card for the pick-up payment. Because of this, the lead man called his moving manager and received permission for us to pay the full balance on drop off in Texas (it is written on our contract). It has now been 21 days (what our contract states is the max amount of time) and they still are telling us that they don’t know when our items are being delivered. I had 3 family members pass in the past year and these items were lifelong memories I wanted to pass to my children. They will not give us a time and are continuously lying to us. We did end up venmo (which I feel is VERY illegal and unprofessional) the second payment as they told us they would even deliver without that, yes after writing it on my contract that they would. I need help as these companies have violated everything we had agreed to.