Adams Van Lines is a booking agent who reserves truck space with a carrier for a customer’s shipment. This company understands the need to be professional in offering cross-country moving services due to the stress that can be involved and the amount of paperwork and legal compliance required before the service can be rendered.
Adams Van Lines
Verified Company Reviews
Great moving crew!
Can’t say enough good things about my experience. The office employees were nothing but helpful in every step leading up to move day. The crew that came out were friendly and worked quickly, despite being paid by the hour. Made the very unfriendly process of moving much easier to handle. Thank you!!
Find any other company to move your stuff
Denny Fleming is the worst customer rep I’ve ever dealt with. He misquoted me by telling me he had everything I requested in our contract but literally left off a sectional couch, fake plant, heater, fans, hockey bag, 9 foldable chairs, 6 kitchen chairs, 1 foldable table, a camping grill, tent, canopy for camping, all the size of my pictures after I went over specific dimensions, missed 20 pictures I mentioned out of 25 total, said we could have trash bags filled with soft blankets (which after we signed a contract you can’t do with this company), missed another small heater, 2 fans, 1 tv, a cpu monitor, 2 end tables, and a pair of Longhorns. He repeated all of these items back to me and left them off of the final contract and quoted me for 6,400$. Fast forward to the day before moving I get a call (from Ron) that all this stuff was never mentioned and I have to pay 1,200$ To reserve the rest of the space in our truck so this company won’t pick up another 2 bedroom apartment with our stuff. Denny of course never mentioned this either. He also told me we had 10% leeway on boxes so if we had 100 and we had 10 extra it was no charge. When the new rep contacted me (Denny wouldn’t respond to me) they said that he should have never said that and that isn’t their policy at all. 1 day later a new person calls me after Ron contacted me and said Ron no longer works with the company and of course he was supposed to follow up with me, then a new rep Colleena contacted me and said it’s not 1,200$ to reserve the truck and it would be an additional $4,000+ to reserve the truck and Ron shouldn’t have quoted me for $1,200. No one in this company knows what anyone else is doing and it literally just compromised my entire move to another state. I would highly highly recommend never using this company unless you want some shady people to work with that will lie to you about costs to get you roped in and pile it on later and only blame it on other people. This was such a bad experience I felt the need to write this review. Denny Fleming is a con artist if you ask me.
Response from NAMA Reviews
Thank you for your review Zed.
They are different
Adams Van Lines is very well reputed as a moving company. So I had to hire them for my last move. Their quote was absolutely unbeatable. Their customer service was really good. They helped me out with a superb quote. The movers were the best part about the company. They took no time in packing up my apartment. The delivery was made on time and all of my valuables travelled excellently. I can certainly recommend them to everyone.
I got a recommendation from a friend to book Adams Van Lines. He recommended 3 people thankfully because it would have taken longer with 2. Everything was very clear and there were no surprises on the quote vs the actual move.
We used them again and they were just as awesome as last time. Thank you for being on time, efficient, and making our move as stress free as possible.