The good. AMJ Barrie’s storage manager. Yvonne in the office. The movers themselves they were excellent.
The awful. The sales lady underestimated by 30%. Zero follow up and project management. The manager/ owner. No follow up. Promised to return multiple calls. Finally got a subordinate to call. Offered an extra worker. Didn’t happen. Way too much money for this shoddy organisation.

From our first communication with AMJ Campbell through to the last handshake with the movers, our experience with this team has been nothing short of amazing! Having gotten to the time in our lives where paying our friends with beer and pizza to move our stuff just didn’t make sense anymore, we reached out to a few companies to quote our in-town move. Kyle came out armed with knowledge and a smile, and was patient with all of our questions. He outlined how the move day would look, what we needed to put in cartons, and what could remain out, and set our expectations for timelines and cost perfectly. There were no surprises on move day, the guys showed up just when expected, and worked their tails off to completion (in the rain no less). There were multiple times during the day where my husband and I said to each other.. ‘worth every penny’. Can’t thank AMJ Campbell’s team enough for taking what could easily have been the most stressful day of the season, and turning it into the easiest home transition we’ve ever experienced.

I am very pleased with everything that happened yesterday! Courteous, funny and on time! Everything was packed,protected and moved into my new place with time to spare! Even tricky installation of appliances wasn’t too much to ask for. All with a smile. They made a stressful day a pleasure! I highly recommend this company to everyone. Thanks so much for all of your help!

Terrible experience with AMJ for my grandmother. Movers barely completed their job, and not in the way she asked for/was told to expect. She paid to have the movers unpack and they left everything in boxes stacked to the ceiling. Several small furniture items were broken along the way. They were swearing and being rude and unprofessional throughout. They left their work materials in the hallway of her new condo and didn’t come to pick them up for 4 days. And on top of all this, they charged her almost double the original quote. She tried to remedy the situation by giving this location a call and was met only with incredibly poor and aggressive attitude.
After calling the head office in Canada, they promised they’d remedy the situation. In the end, they gave her back an extremely tiny sum of money and promised movers would come at a certain time to help move some of the items to her storage unit – they didn’t.
And to top it off, this was just a move from one neighbourhood in Victoria to another, so if they can’t handle this, I’m not sure how they’re supposed to handle moves to different cities/provinces.
Avoid this company.

I was given a verbal estimate for my move over the phone. No one viewed my items. Once items were on route the consultant called me to say my move was not at the estimate of 2000 dollars but it was over 5000 dollars. I was not given a bill or any official documents for this huge cost. I attempted to call many people at AMJ offices seeking assistance and help with this. The consultant basically said you pay or we store your belonging and charge you. I was totally unprepared for this cost of over $5000 dollars. Finally I was contacted by owner Tom .. he proceeded to tell me how important he was in the company and then ran me down personally And called me a scammer and a piece of work. I was shocked Tom agreed to lower price to $4250. This was not much of a discount or help to me. Feeling threaten and helpless I paid this amount to receive my goods. As a customer I was totally shocked by the unsupportive and abusive conversation. The consultant contacted me to come to her office. When I arrived she asked for my charge card and signature. I explained I had already paid the amount and cleared the charges on the card. I requested a copy of the invoice and official weight documents. I was lead out of the office. These documents came in the mail. These showed the cost of my move was not over $ 5000. The weight was over my estimate. But not what the consultant told me in the phone call. This also shows a balance owing of $532. I was given an agreed price by Tom, why have I received this extracost ? I am not skilled at determining weights . I had no idea what the weight of my move was. The estimate given was a scam to get my business. There was no help offered to me, once there was a problem for me as a customer. I had contacted the consultant several times by phone prior to pick up to discuss weight estimate. I made it clear I was concerned about costs. I did not know what things weighed. The consultant was reassuring and convinced me there would be no problem. At no time was an estimated sent out to quote a cost.
I received my goods; broken and damaged. Seems the movers filled out the invoice on move day with numbers beside everything, stating every single thing moved was damaged. This wasagain a scam against me. I signed this not knowing what these numbers were. Therefore I have nothing to go back on to claim damaged goods. I was prepared to move goods for $ 2000 . The goods moved were not worth more than this. I paid $4250 to move, received damaged goods and a bill for an extra costs.
This was a terrible stressful situation for me. As a customer I would expect more support understanding and a better service as stated in AMJ website. I was scammed and mistreated when I questioned AMJ process. I am shocked at this situation and the lack of support and respect for a customer.