This is just a fair warning for anyone else who is thinking of using Bekins for a cross-country move – get the most expensive insurance offered and keep your inventory papers! Maybe even make your own inventory.
My initial consultation in Oakland was fine. The packers and movers and the guy who was the lead mover in Oakland were pretty great.
But then after that as the saying goes “it was all downhill”. They were mostly just pretty bad about communicating – I think because they outsource to local moving companies and are coordinating with so many different moving parts.
I had to keep calling to find out my delivery date and window in Brooklyn which is such a headache when you’re moving cross-country and really wasn’t sure who my main contact person was at that point. This is also not my first time moving cross-country. I’ve had several better experiences with Altair but I also had the most expensive insurance with them because I moved with a company so when something was damaged or went wrong, they just pay for it and correct it.
My very expensive bike never made it onto the truck from California to New York. I did storage for a few months before shipping my stuff east and I’ve seen other people say to be careful what you store in their warehouses. I’m not sure if and when it got stolen but that seems the most likely answer. However, because I only got the insurance that is 60 cents per pound – I only got $12 for my claim of $1000. BEWARE WHAT INSURANCE YOU CHOOSE.
My bed slabs also didn’t initially make it but luckily they found them on the larger truck. Glad they did because I wouldn’t have gotten any money for that.
I also ended up with someone else’s loose shelves as a bonus – I hope that person got the better insurance.
Anywho, this is a good site to read a lot of angry reviews about them consumeraffairs.com/move…
Mostly just seems like they’re disorganized and unless you buy the most expensive insurance you’re taking a real chance with your stuff.

I would never use Bekins again. Move N CA to E PA. I have had 6 major moves and this is the first time I am missing items from furniture to kitchen, clothes, decor, garage. Their response they adked everyone involved and all said they did not have my items and there was no proof I had them. Also their insurance only covers for any damage if they actually pack items.