Had a GREAT experience with the Beltmann San Leandro team for an international move to Canada. Thomas Silvius was prompt and professional during his estimate visit and provided a detailed quote. He took time to explain various options and concerns. Compared to 3 other companies I got quotes from Thomas was light years ahead and gave me the confidence with the company, despite surprisingly mixed reviews in Google and Yelp. OTOH, all the international move companies seems to have mixed reviews. It was Thomas’s professionalism that won me over.
On move day, Reynaldo was the team lead. I have the say his crew was the best I’ve ever had – and I have moved 8 times in the last 20 years! The first thing when they arrive was to lay down protective layers to protect the carpet and hardwood floors. Under Reynaldo’s direction, the team took GREAT care packing and wrapping my stuff. He took care packing and labeling all the loose screws, brackets, etc that are necessary to reassemble the furniture and TV pieces. Every item was individually tagged and inventoried.
Now, the DRAMA. A day after the move was done, I realized I accidentally left my passport in the printer-copier after I made a photo copy for Renaldo. It was a Saturday and I called the office in panic. Surprisingly, Earseleanne Patterson, my move coordinator picked up the phone. She found out that my stuff are still in the warehouse and are being moved onto a truck on Monday. She arranged for us to go on Monday to find the passport before the stuff got moved. When we arrived on Monday, Earseleanne and the warehouse crew very graciously helped us locate the printer. Thanks to Reynaldo’s detailed inventory, we were able to find the printer quickly. To our relief, we found my passport there. So – DISASTER AVERTED thanks to Earseleanne and her warehouse crew.
Now, our stuff is on their way to Toronto and we look forward to receiving them on the other end. At least we have some peace of mind that our stuff are in good hands.