I want to send a short note complementing the 3 young men that assisted in and moved my parents. They were careful, in everything that was moved and they really made my parents feel at ease answering questions. I was very impressed as they went above and beyond the call of duty. If I have to move, I know exactly who to call. The process was so easy from beginning to end.

We are very happy with the whole process for this out of state move. I am especially impressed with the claims director Meri-Elen. We had minor damages, which was little comparing with what I heard from my friends’ long-distance move. She really went out of the way to make the process easy for us. Highly recommend the company!

On 10April I contracted with Central Van & Storage, Inc. to move my apartment and 5 10×10 storage units to my new house. They damaged my brand new house and a humidifier. The move occurred on 22 May. Central Van & Storage sent a crew to perform the move with a cargo leaking truck and it was raining that day (that’s how the humidifier was destroyed). Then when they brought the first load from the apartment, they damaged and tore up the walls in my new house. I have proof. That same day Central Van and I went to the storage units to move those to the new house. The van was caught up on some overhead wires. The driver was told by Rich Harmon that he didn’t care to rip them down. Needless to say, the power and other utilities were knocked out to the Mileground in Morgantown, WV and my storage units were not moved but rescheduled for over a week away. After some emails to Meri-Ellen Castellano with Central Van for claims purposes, Rich Harmon, the General Manager of Central Van, emailed me and said “we find it in our best interest to cut ties and we will not be completing the move on 30 May. You will need to hire another mover.” Just like that and I was told by Meri-Ellen that no damage claims would be paid, even though there was a contract during the time of the initial move. Central Van decided not to charge me for the first move debacle but that still doesn’t excuse them of not fixing/repairing or replacing damaged items. There was a contract in place at the time of the move, Central Van (Rich Harmon) decided not to do certain things about that contract. I feel that everything should be fixed or replaced and it was his decision not to collect the money and to “cut ties”. I’m due my repair/replacement money that I did file correctly and on time per the contract.

These movers over charged me for time they spent in the truck talking (30+ minutes) and not moving any of my furniture. They also failed to deliver all of the furniture. I have contacted them numerous times to help move the remaining furniture only to be ignored.