An international relocation company you can turn to for help day or night as you move your employees and teams around the world. Graebel Van Lines relocates employees, teams, and even corporate workspaces, while managing all the related processes and programs.
Graebel Van Lines
Verified Company Reviews
Took 38 days for my items to be delivered
This company seems to be aligned with Konami Moving & Storage – a moving scam. I was moving a partial studio apartment (no bed, couches, TV, etc. – just a dresser, two bookcases and 20 boxes) from Utah to San Antonio. I was quoted $1,100 for 200 cubic feet of space. The movers arrived to pack up my belongings and halfway through loading told me they thought I had “sightly more” than 200 cubic feet. I eliminated some belongings and when they finished loading, they told me that my possessions had filled 500 cubic feet of space and that the cost of my move would now be $2,600. It took 38 days (26 business days) for my items to be delivered. My items arrived in a Graebel Van Lines semi-truck. I got a call from the driver saying that he could not fit the semi-truck down the street and that I would have to pay an additional $250 for long-distance delivery for them to bring my belongings from where the truck was parked, approximately 300 yards down the street from my house. I measured the volume of my belongings when they arrived, calculating the cubic footage of each of my 36 items – my items totaled 132 cubic feet, so I was charged for almost 4 times the amount of belongs that I had. Steer clear of doing business with this company or its affiliates.
Two stars is generous at this point
My best friend and I moved cross country and I chose Graebel based on my meeting with their rep, not the Yelp reviews. First mistake. There was confusion from the start, with two teams showing up to pack a few fragile items for me. They nearly came to blows over the job outside my door. An Obnoxious, cranky, and disrespectful driver totally stressed us out at pick up and delivery. He gave his helpers orders contradictory to our wishes. He was carrying a load adjacent to ours, and our boxes came off with roaches! (We also think he was extremely homophobic.) Halfway thru unpacking we had $1500 in damages, including lots of things clearly marked FRAGILE…totally crushed. Communication sucked, they ignored emails, blah blah. Not recommended.
Totally Recommend this company
After interviewing representatives from two major moving companies and two small independent moving companies we met Carley Crago of Graebel Movers, Corona, CA. Every answer was exactly what we wanted to hear and the opposite of what we had been told by the other companies; too many issues to mention.
We felt Ms. Crago was genuine and we finally began feeling a sense of confidence in the authenticity of what we were being told.
We were then introduced to Debra Maselow, their Customer Service Representative and our contact person throughout the process. She called and checked in many times with us during the move both on the origination side and the arrival side. Again, with every contact we had whether it was with Ms. Crago or with Ms. Maselow, we always came away feeling that it was not merely a job for them; they really took ownership of our move and pride in insuring a successful move.
We had lived in our apartment for twenty years and two months and the enormity of our anxiety regarding movers cannot be underestimated. I had read so many horror stories regarding personal experiences other people have had with movers; it is not an exaggeration to say we were more than a bit terrified to think that it could be us in those scenarios!
The day of the move we met our movers Donna and Gary Eaves. They are independent but have been affiliated with Graebel Van Lines for many many years; the van they own says Graebel Van Lines too.
My wife said in the first fifteen minutes of speaking with Donna she knew we were (and our goods were) in the hands of extremely expert and caring stewards. Donna itemized every one of our 75 boxes (her handwriting is a thing of beauty and I know because I am a retired school teacher). Gary packed up our high value items. They brought two assistants and it was evident from the way they wrapped our furniture that they had worked with Donna and Gary as a team before. They removed the jute padding that was underneath our large area rug and all this was done from the third floor of a walk up apartment building.
Ms. Crago assured us that if the weight of our goods was less than her original estimate we would get a refund based on the entire move (not $35.00 per hundred pounds cwt as one other mover quoted and another quoted “bound weight” meaning the price was fixed). This worked out to more money if for example we ended up having 500 lbs less.
My mother in law is a bit of cynic. When my wife told her that if the weight is less we would learn about it and receive a refund she replied “they are not going to tell you if it is less.”
After our worldly possessions were in their own separate compartment of an 81 foot van, Donna let me know that there was no need for us to follow the van to a weigh station. She would call and let us know the results. Sure enough less than one hour later she called to let us know that our goods had a total weight of 5,440 pounds. This is less than the 5,800 pounds upon which the price of our move was based. She kept her word and in turn Ms. Maselow let us know that we would get a refund in 4-6 weeks.
On the receiving end Gary and Donna kept us apprised of their arrival day and time. Gary personally unpacked the valuable items and not one piece was damaged. He unpacked glass shelves and set up our media stand. Again they had two assistants who it seemed they had worked with before. They brought the goods into the rooms we specified and set up one bed. On the same day we had arranged to meet a furniture refinisher who was to take possession of a head board, foot board, chest on chest, triple mirror and dresser. Gary and his team helped transfer our bedroom furniture from his van to the furniture refinisher’s truck. We had a plasma TV specially crated by a 3rd party. Ms. Maselow coordinated with this company and when there was a mis-step she made matters right almost instantaneously.
The crate arrived to our new place in impeccable condition.
I cannot speak to the experience of others but if you are within the Los Angeles area I would reach out to Carley Crago and absolutely ask for/demand Donna and Gary Eaves as the movers. Though it may sound like hyperbole it is not when I report that we could not have asked for anything more nor expected more of these two individuals; clearly a vocation and calling for them. We are so grateful to have had them as our movers and by extension the entire Graebel team in Corona, CA.
Not sure if it was this office that the government used to move us from the San Diego area. But I see that people pretty much have the same thoughts about Graebel. First day, everyone showed up–from the Los Angeles area hence a late start time. Second day no one showed up. The driver had to call and find other packers. I’m not a prejudiced person, but the crew were all Spanish speaking. It took two people each time one would need to ask me a question. The packer would ask me a question, then an hour later someone would come ask me the same question. They kept switching places. So to say the least we had so many items packed from the outside that were not meant to go. After our household was unloaded we discovered items just thrown into box’s with no padding. We had several items that were broken or completely lost. They went through the house and gathered items from wherever, and were tossed in BOX’S labeled “last minute (or) misc”. Our box’s were in storage for 3-4 months. In that time we needed to grab something out. Who knew we would find items from the kitchen thrown in with our clothes. Who knows where all the BBQ parts are.