Highland Moving moved us from our (two-bedroom plus small office and garage) house in Vancouver to Vancouver Island at the beginning of September. After a ******** tour of our house, the company gave us an estimate based on a total shipment weight of 9000lb. When they arrived at our new house with our goods, however, they told us the shipment had been 11000 lbs. This meant an increase in the bill from about $5012 to over $6133. I was briefly shown but not given a copy of the weigh bill that was supposed to prove the higher weight; the bill of lading I did receive has a section (left blank) for “Weight of Shipment” and says “weight tickets attached” although there were none attached. When I complained about a final bill that was more than 20% higher than the estimate I was given, Highland staff gave various reasons (the crew said there were more boxes in our storage unit than we had said – but they did not see the storage locker boxes separately from the rest of the shipment so could not have made that assessment; that we had a lot of books – but the estimator was shown all our bookcases and would have included those in her estimate; it would take over 60 more boxes of books (more than double all the books I own) to account for an extra 2000 lb; and that things were already in boxes when the Highland estimator looked at our house on **** **** and there fore could not estimate well – but we had done much packing at that point). As none of these excuses seem based in fact I find it hard to trust the honesty of the final bill. In addition, we had also made an effort to reduce the number of things we were taking with us after we received the estimate, and I was actually expecting a final bill lower than the estimate. The final bill also included a calculation error in the first line which resulted in an overcharge of $215.52 in that line item alone, and a higher cost for insurance than I approved initially. Highland has offered to reimburse me for that extra insurance expense but has not acknowledged my concerns about an unprofessional estimate of weight which saddled me with a final bill significantly higher than the estimate. Had my shipment been estimated at 11000lb in the beginning I would never have chosen Highland as that put it a couple of thousand dollars higher than all the other estimates I received. While there were other problems with the move, including damaged furniture and an injured worker, these do not have an effect on my request for a billing adjustment. The crew themselves were good; my concern is with the billing and the estimator.