We recently completed an out of state move and we are very pleased with the support and customer service we received from your team of professionals. Lynette made a great first impression and was invaluable to us, delivering boxes, providing moving advice, and giving us pricing options. Cathy was a great help when we were picking up additional boxes from the warehouse; always professional and personable. Tina kept in touch every step of the way. By the time we completed our move it seemed like she was part of the family. Our driver, Cristian, was professional, on time, and very careful with our household goods.

Angie Tull made coordinating our move extremely smooth. We had no problems whatsoever. Being a 23 year military veteran with many professional moves under my belt, I feel that our driver Steve was extremely careful, knowledgeable, friendly, and above most trustworthy. I would recommend Steve for any move whether it be a big DOD move or a small personal move. I felt that my household goods were in very good hands during the entire process. I would very much like to see Steve be rewarded for the outstanding performance that he bestows upon United Van Lines. A young professionals like Steve and Angie are hard to find these days.

United was referred to me by a friend who used your company. I moved from Chicago to Tucson and used a smaller company at the time and did not have a good experience. United was everything I wanted it to be, AND the fact that I met the truck driver on pick up who was the same person on the delivery end was GREAT! So important and a trustworthy element that made me feel so much better about the move! I wish I could remember all of the names of the movers – they were all good. Scott met with me first and he was great. He explained everything thoroughly and was very nice and informative. The driver Sergio was excellent! In my opinion, do not lose him. Ashley who called to check in was also great. Overall wonderful experience!

I chose to move out of state with Horizon after a very close selection process, and I wish I had chosen the other company.
The sales / estimate meeting was convincing. Lynette clearly knew her stuff. We talked through our household full of too many items, and her estimate was more detailed and probably more accurate than the one from the other company, for almost the same price.
We scheduled the move… then radio silence. The main issue seems to have been an incompetent move coordinator, who didn’t reach out unless we called first. One day before the planned pickup and I had to call THEM to ask about arrival times! Given how moving can be challenging and emotional, I expected much more hand-holding, or at least a phone call. We are experienced movers (military), and I’ve never had such little contact from the moving company before the move.
Packers showed up and did a pretty good job, as far as we could tell (I hope not to have to update this part of the review when our stuff arrives). They did what was in the estimate. Meanwhile, we were working our butts off packing (I wanted to pay them to do but but somehow got talked out of that, which was a combination of miscommunication and perhaps lacking salesmanship). The crew showed up the next day and told us how much was left to do, which was demoralizing and not quite accurate…in any case, they spent 2 full days loading. We thought that “the driver” was the same one to take our truck to our new home, but learned that it would be transferred to another driver.
The whole time, we were very clear about wanting our truck on a specific day, to maximize use of my husband’s vacation time. We were given a window (normal), but our shipment is the only stuff on the trailer, and it shouldn’t take more than a week to move a truck 800 miles. Two extra days is an inconvenience, but more important here is the continued lack of communication and leaving our situation up to an unmotivated and (hopefully) inexperienced coordinator. I have complained directly and am told each time that we will get a survey after the move, which is nice to know but doesn’t improve anything now.
Bottom line – I feel woefully neglected as a customer. We are spending over $10k on this move, and I except better service, as I have experienced with moves in the past. I regret my choice of company and if we were to do it again, I would go with the other guy in a heartbeat.

We are currently in the process of our move from Tucson to North Carolina and the experience with Horizon has been a complete nightmare. We were told our stuff would be delivered within 2 weeks at the most. It has currently been 3 weeks and we have been calling everyday and no one at the company has been able to tell us where our stuff is or when it will be delivered. They are unable to get in touch with the driver and I fear they have lost everything. The communication has been so poor. We have been living without any of our stuff for 3 weeks and I don’t know when this will end. Will we ever get our possessions? I can’t say, because we can’t get a reliable answer from anyone at the company. One person said it would be here by this last Monday, and the next person said two weeks from now. We are thinking about getting a lawyer involved.