McCollister’s is a private company and is an agent for UniGroup Inc., which includes United Van Lines and Mayflower Transit.
McCollister’s Transportation Group
Verified Company Reviews
Move from Texas to Miami
I moved from Texas to Miami and had the same issue as Semele H. The packing and loaded was done on 9/21/2020 and my furniture is sitting in a warehouse waiting to be delivered to our home. Estimated delivery time is 8/6/2020. We called the company and they stated that they have a driver to Miami but the moving truck is not full and they are awaiting for other clients who are requesting a move to Florida in order to proceed. When my husband called and questioned them their response is “why are you worried, you arent paying for the move”. Great customer service. I do not recommend using this company if you want your furniture delivered in a timely manner.
Worst experience ever! Avoid at all costs!
I WOULD GIVE MCCOLLISTERS A ZERO IF POSSIBLE!!!!!!
PLEASE READ ALL THE OTHER NEGATIVE REVIEWS, I WISH I HAD DONE SO!!!
I have moved 8 times in the last 15 years, and 3 of those moves were cross country and NEVER had such bad service.
I personally packed all my items in plastic totes and all i needed mccollisters to do was pack some large furniture. i had a glass coffee table and glass shelf and a standing desk. their packers were lazy, slow, and liars. unfortunately i had been convinced by mccollisters to choose the cheapest insurance option bc we assumed they would pack things correctly. the movers refused to remove the legs from my glass furniture while packing at my apartment, lied about doing so at their warehouse, leading to a crack in one of the pieces.
Angry and Frustrated
McCollister’s picked up my belongings in Yardley, PA on May 3. The people who packed and loaded everything up were fantastic. I was totally confident that this move would go great. Boy was I wrong. Everything was supposed to arrive in California between May 11-15. Today is May 15. Not only are my things are not here – they’re sitting in a warehouse somewhere in New Jersey. Everyone I speak with is super polite and lovely, but no one seems to know when my things will ever leave the east coast. I’m so angry and frustrated. If I could leave zero stars I would.
Editing to add: my belongings did finally arrive on May 25 – 10 days later than promised. Once again the people on site were great – the unloading and unpacking went very smoothly. However, given the 10-day delay, as well as the *complete* lack of communiction from McCollister’s as to what was going on with my belongings, I would not recommend McCollister’s
Not happy with this experience
I have done a few cross-country moves. This is the first one I used a moving company for. I find the whole process of moving to be incredibly painful, and was truly dreading it. I found the whole process to go amazingly smooth. The price was much less than I thought it would be. The movers/driver were super efficient, and very accommodating.
The only reason I gave 3 stars was because of the annoyingly persistent solicitation of a 5 star yelp review. Nearly every conversation/interaction included a direct or indirect request for a 5 star yelp review. The direct requests came in the form of an e-mail and text message, and possibly even a voicemail. The indirect requests came during that first meeting, and subsequent phone calls. It always involved mentioning yelp reviews that are so great that people think “my grandma wrote them”. The relentlessness with which a 5 star yelp review was pursued left such an unpleasant and overshadowing impression that I just as fixated on how incredibly annoying it was as he was on getting the 5 star yelp review. I remember one point during the process when I was being told about all of the benefits and great things the company has to offer, one of the selling points was “the movers won’t ask for tips”. It is true, the movers did not ask for tips. They didn’t even act like they expected tips. But, they certainly did work deserving of a tip. I just wonder how asking for a tip is really at all different from asking for a 5 star yelp review. I was probably asked, in one way or another, for a 5 star yelp review at least 5 times. Maybe I’m unfamiliar with how yelp works. Maybe typical yelp etiquette is to give one star for each time I am asked to write a review. One star for each time asked = 5 stars? I think most people would find it highly distasteful to be asked for a tip 5 times. How is this any different? Or, am I just being a jerk?
I love writing 5 star reviews. Even when things aren’t perfect, I always try to give people/companies/businesses the benefit of the doubt. I am just having a really hard time getting over this one.