Worst movers ever! Every Piece of furniture destroyed, missing or broken! I moved from New Jersey to Florida. When my furniture arrived days earlier. There was a loss of communication and my final payment wasn’t made, I called with the driver and paid the final payment was made by credit card. He still held my furniture hostage saying that it wasn’t paid. This was beyond stressful. This was a multi move so my furniture came from Jersey only my bedroom set was being delivered, the rest went into storage. The drive said i didn’t need the other end table since it would be tight and he put it back on the truck to go into storage.Several months later when I found a place I went into storage and moved everything in my new place. I noticed every piece of furniture was scratched, dinged, broken and finally missing. How this company received Women’s Choice Award is beyond me? As a single woman I’ve never felt so violated. The driver stood over me till I signed the release. I opened a claim and figured they would fix my expensive furniture. They didn’t pay for not one thing. I was the only person affected by this horrible company. You would have better luck standing on a corner picking three different men to cart your valuables. I was forced to pick one star they are not even worth that.

Arrived 2 hours late (at 10 am). Not a good start but forgivable. Had a few other minor annoyances but the main reason I am posting this bad review is because of the damage done to my driveway and the way they treated me when I attempted to resolve it. My brand new driveway was just opened to traffic the day before my move. The day of the move the driver drove off the edge of the driveway, breaking off a chunk of it. I did not discover it until a day or 2 later (it was on the far side of the driveway and I was exhausted) and just figured, oh well, that’s life. But when I thought about it some more I realized it might be reason to submit a claim. My move was a Wednesday, I discovered the damage Thursday or Friday, took a photo of it Saturday (when I decided to submit a claim) and called them the next business day (Monday). I was emailed a claim form, completed and returned it with a photo of the damage. Claim denied! They said it was too long after the move that I notified them of the damage. I was told that since I didn’t notify them the day of the move (they said it might have even been approved if I even told them by the next day) they wouldn’t honor the claim, saying perhaps another truck made the damage. No other trucks were on that driveway before or immediately after the move. Now if that were the case, wouldn’t I be claiming THAT company for the damage? I have nothing against O’Brien’s (or at least I didn’t then). By that logic, couldn’t they say a truck damaged it BEFORE they arrived? They would not even look at the damage. Numerous calls and emails were mostly ignored and I was treated rudely when I finally DID get to talk to Jeanine Gombert, the claims supervisor (only because I insisted when the receptionist tried to put me through to the supervisor’s voicemail on which I had already left several unreturned messages). After 5 weeks of battling them to cover the damage, I called the paving company who installed the driveway to repair it which they did FREE of charge. I find it interesting that if O’Brien’s HAD honored my claim, they would have paid out nothing and would have not gotten bad reviews. But because they were jerks about it they still paid out nothing but will now get bad reviews online and, of course, word of mouth is powerful so I will be sure to share the terrible service with everyone I know.

As a construction professional, we are asked to relocate a lot through the years. Within the past 15 years, I’ve moved 8 times. However, this current move with O’Briens is by far the longest move.
Prior to an Agreement with O’Briens for their moving services, Karen visited our house and prepared a complete moving estimate for us. Karen was professional and top notch!
On moving day, Brett (truck driver) and Joe were absolutely amazing. They were professional, respectful for, and easy to work with.
In the future, we would highly recommend Karen, Brett, and Joe’s team for anyone’s moving experience!

We arranged for O’Brien’s to pack our remaining items and move us 1/2 hour away to our new home. Although they were very flexible with the amount of date changes due to our close date being pushed out repeatedly, this is where the positive review ends. On day two, they changed out the crew and except for the lead guy, an entirely new crew was called from a different moving company at the very last minute. This caused them to be 2-1/2 hours later than I was told to expect them – with no communication to let us know. Toward the end of the pack on day two, the lead guy continued to get more and more agitated with my requests to pack up items that THEY forgot including telling me flat out that he wasn’t going to pack them. However, unknown to me until later, he took our remaining items and dumped them together unprotected into a wardrobe box. The box also was not sealed on the bottom so when they got to the house, the box fell out from the bottom, dumping our belongings on the floor of our garage, breaking several items. They also picked up and moved a tool cabinet FULL of heavy tools without removing anything and packing them separately. The entire shelf collapsed during the move. Stainless Steel garbage cans were dented, furniture was scratched, and our refrigerator dented. Additionally, two of the crew members had an altercation at the new house which came very close to a fist fight between two of the workers, including quite a bit of vulgar language. One of the crew members had to take a “time out.” I’ve never in my life witnessed such an unprofessional crew. We decided not to take the $500 insurance they offered since we packed about 80% of our belongings including the most fragile items. I’m so glad we packed most of it ourselves, because I can’t imagine the damage we would have had to deal with if they packed everything. We received a whopping $82.00 for over $2k worth of damage that was THEIR fault 100%. I’m shocked that a moving company responsible for your most precious possessions takes ZERO responsibility for damage done by unprofessional and uncaring movers. The movers clearly didn’t care about the safety of our belongings. I wouldn’t go near this company again with a 10-foot pole.

MAKE NO MISTAKE — as I did when I decided to hire O’Brien’s Moving and Storage for my local move. How impressed I had been when John N***** arrived precisely on time on a Saturday morning a month before my move to take an inventory of my belongings. He assured me that they would be transported with great care — including a large wall mirror that had been in my family for generations. John made a show of measuring the mirror and explained that a crate would be custom-built to transport it safely. The quote he provided me was reasonable, I thought, and despite my misgivings after reading some online reviews, I decided to hire this company to handle my move. On the day of the move, only two of the three scheduled movers showed up. They arrived unprepared to crate my antique mirror, despite the request for the crate being clearly listed on the paperwork I’d signed. Further, they claimed that they knew nothing about the request for the crate. My belongings did not completely fit on the van, which required my daughter and me to move several loads by car to the new house. The movers also left behind several scratches, nicks, and gouges on freshly-painted walls, which left me scrambling to repair the damage before my buyer arrived for the walkthrough. As a result, what was already a stressful experience became even MORE stressful. I will say that the dispatcher did his best to make things right, such as sending out another crew on the morning of the walkthrough to crate the mirror. The following morning, I was relieved when all three movers arrived at my new house to deliver and unload my belongings. At the end of the day, however, I was shocked to learn that the final cost of the move was 15% higher than what I had been quoted, leading me to believe that John N***** intentionally provided a low-ball number to get my business. Shortly after my belongings were delivered to my new house, I discovered that the shelves for a bookcase and a printer stand were missing. I was completely baffled at how the movers could have shrink-wrapped both the bookcase and the printer stand, leaving all of the shelf brackets in place, yet somehow manage to lose three shelves during an intracounty move. Sam Bruce, the claims adjuster, is now offering me only 40 cents/pound as recompense for the bookcase, despite the contracted insured amount of 60 cents/pound. As the bookcase is useless without the shelves, I will have to pay considerably more than that to replace it. This is not the service that I expected when I agreed to have O’Brien’s handle my move.