Royal Hawaiian Movers is one of the largest transportation and moving companies in Hawai’i and one of the only companies to have its own trucks and warehouses on four Hawaiian Islands.
Royal Hawaiian Movers
Verified Company Reviews
Don't waste your money
I had the worst possible experience with Royal Hawaiian Movers last fall. Hired them specifically to move a piano and other boxes to my storage facility and then to move the rest of my household to my new home. The day they came to move the piano they only sent TWO guys, when I had explicitly booked three for the piano, one of whom could barely lift it. They spent over an hour lifting and dropping the piano across my yard, at one point leaning it on one leg until it almost broke to get it into the truck with sweat pouring all over the wood surface which permanently destroyed the finish. On the day they came to move the rest of my household things they arrived late, their three workers came in the door scowling as I showed them all the boxes I had ready to go, all labeled. I had another moving company there cheerfully loading all my garden stuff in another truck. Came back to find Royals crew haphazardly throwing boxes on their dolly, bumping my koa chairs into doorways. Boxes labeled ‘keep upright” were upside down. Boxes labeled fragile were in their truck with furniture piled on top. They called in a new crew, then another crew. The other movers I had hired had already loaded a MUCH more difficult truck full of odd sized and fragile potted plants, a kayak, compost bin, tools, all wrapped and protected expertly for transport while Royals crew were still scratching their heads over how to move a latex mattress, a lamp. It was a horrific experience, taking over 7 hours of mostly wasted time waiting for different crews to arrive. It was nightfall before they were even done, with me having to supervise and advise new people each time. Time i had planned to be loading my car and finishing up my labeling. To add insult to injury they also left so much trash behind in the street and in my yard- water bottles and soda cans, lunch plates, packing material- that my neighbors called to complain. I would NEVER work with them again. Moving is stressful enough without your moving company making it more so. I paid almost double for this company assuming they were more experienced. !!
Response from NAMA Reviews
Let me apologize for your terrible experience with my Local Move team at Royal Hawaiian Movers. We strive to exceed all expectations on every job and we take it very seriously when things don’t go as planned. Every job has it’s challenges and your jobs were no different. In spite of those challenges the crew should have maintained their professionalism and completed the jobs with respect to you and to your goods. Leaving trash behind is never acceptable. The crew that provided you such poor customer service is no longer in my employ. I understood your frustration when you received your invoice and I worked with you to find a mutually agreeable amount for the services that were rendered. i was open to hear your concerns and I worked with you to find a fair resolution. You are right… moving is stressful. Your movers should not make it more difficult. Once again let me apologize for your awful moving experiences and please understand that if you need anything in the future my staff would be personally involved to assure that the job was done right. – Royal Hawaiian Movers