United Van Lines

Rated 4.1 out of 5
4.1 out of 5 stars (based on 33 reviews)
Rated 4.1 out of 5
4.1 out of 5 stars (based on 33 reviews)

Company Summary

Offers both domestic moves within the United States and Canada along with international moves around the world.  United Van Lines strives to integrate the latest technology, sophisticated customer service and federal highway safety regulation standards that put people first. In addition, they offer comprehensive moving, packing and storage services in addition to convenient add-on moving packages for any level of moving need.

Review Summary

4.1
Rated 4.1 out of 5
4.1 out of 5 stars (based on 33 reviews)
Excellent70%
Very good9%
Average0%
Poor6%
Terrible15%

Verified Company Reviews

DO NOT recommend

Rated 1 out of 5
June 16, 2021

The driver and his rider almost hit me head on at a hospital in Chattanooga. Due to his being on the wrong side of the road. He rolled down his window and started out with calling me a ** face. I am disabled and was dropping my son off at Erlanger hospital for a covid test. Due to his and his partner I was afraid for my well being. This should not happen to anyone for any reason from a truck driver.

M. of Chattanooga

Appreciate the service

Rated 5 out of 5
June 8, 2021

I was highly impressed with how the crew wrapped my furniture, made sure the correct boxes were in each room, and they had excellent manners.

Lane

Expensive

Rated 1 out of 5
June 5, 2021

Prestige is an agent for United Van Lines – expensive full service movers. We hired them & paid $10,000 to move, feeling confident we had a reputable mover. Moving day started before 8 am & they were finished & ready to leave at 9 pm at night. At that time, they presented a 14 page itemized list of what they packed and required us to sign it. Everything was already packed and there were tons of abbreviations & codes for everything.
When they unpacked at our destination, a valuable African drum (authentic made by a West Guinea master drummer) was demolished. I filed a claim. They responded it was “packed by owner” not by them. On investigation, I was told the moving agent had written “PBO” next to each of 8 drums I had moved. This must be because they feared one breaking because I only had a case for one drum – and I told them that case was not padded or protective. They wrapped them all in moving blankets as I watched. I warned them twice that if one fell over in transit the head would break. Because it said PBO next to each of my 8 drums – a clear lie – my claim & appeal went nowhere & I have a $1200 broken drum.
They also deeply scratched my dresser in front, & gave us $100 for that. Obviously that would not be enough to replace it & I probably couldn’t find a matching one anyway. I had read moving horror stories, and I thought choosing a reputable mover would be safe. I didn’t expect them to lie proactively to cover themselves if a drum broke. Not only that but we tipped 5 people $100 each for loading, and same at destination. Total charges were $10,000 & we did $1000 in cash tips.

Linda

Great!

Rated 5 out of 5
June 2, 2021

Professional, on time and easy to communicate with!

Isla

Bravo

Rated 5 out of 5
June 2, 2021

They were professional and nothing broke! That’s all we asked for!!! Great service too.

Adrian

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Company Details

Website:

Company Address:

St. Louis, Missouri, United States

Phone:

877-740-3040
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